Frequently asked questions.
Below are some of are common questions about orders
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to contact or Customer Service and let them know.
We offer different payment methods ilke major providers like Mastercard, Visa, PayPal, American Express and Apple Pay as well as many different local payment methods including Pyaconic, Bank deposit, and many more.
Collect & Redeem on every order that you purchased
We want to speak to you too!Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
It depends on where you are. Orders processed in Luxembourg will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 5-25 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We do not currently offer free returns to customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Below are some common questions about our sustainability
We like our fabric quality like we like our sleep quality: premium. We source and manufacture our apparel all over the world depending on where we can find the highest quality fabrics and excellent factories that can produce garments to the standards our customers expect.
We partner with world-class manufacturers that are committed to fair and equitable practices. The more we grow, and as our manufacturing quantities increase, this will continue to be a priority for us. When developing a product, we choose countries that are best-in-class at the desired raw material fiber and quality, over less expensive labor.
Trust us when we say our sustainability goals are as ambitious as waking up before the alarm. These goals are designed to innovate and better how we design and manufacture, which means that we: thoughtfully consider and care about the materials we source, the production methods we use, how we distribute and our practices at our headquarters and Bedroom locations.
In addition to our fabric selection and how we manufacture, we are also doing what we can by minimizing production quantities with demand-oriented ordering to minimize unnecessary waste and unnecessary production.
We are on a journey of progress and as we continue to grow and evolve as a business, we are committed to sharing with you, the actions being taken towards positive change to care for the planet and its people.
To us, being sustainable is about responsible and ethical choices and doing our best to do what’s right for our employees, workers, our customers, and the world around us.
Each piece we create is the product of years of designing, sourcing, and producing with the highest-quality materials and with like-minded production partners. We thoroughly research and vet our raw materials to make sure they meet our standards, are good for you and better for the environment. In addition to thinking about the impact on people and the environment, we consider factors like availability, preferred fiber content, water and energy input
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